Question 1

What is CoffeeLink?

Accepted Answer

Australia's B2B marketplace connecting specialty coffee roasters, cafes, equipment suppliers, and service providers.

Question 2

How do I buy products?

Accepted Answer

Browse products, send an enquiry to the vendor, and they'll respond directly to your email with pricing, availability, and ordering details.

Question 3

Is CoffeeLink free to use for buyers?

Accepted Answer

Yes, browsing and sending enquiries is completely free for buyers.

Question 4

What happens after I send an enquiry?

Accepted Answer

The vendor receives your enquiry via email and typically responds within 1-2 business days with pricing and availability.

Question 5

Can I order samples before committing?

Accepted Answer

Many vendors offer sample packs. Select "Sample Request" as the enquiry type when sending your enquiry.

Question 6

Do you handle payments?

Accepted Answer

CoffeeLink is a directory-first marketplace. Payments and orders are arranged directly between you and the vendor.

Question 7

How do I list my business?

Accepted Answer

Click "Sell" in the navigation to register as a vendor. Complete your profile and start adding products.

Question 8

What does it cost to sell?

Accepted Answer

Contact us for current vendor pricing plans. We offer options suitable for businesses of all sizes.

Question 9

What types of businesses can sell?

Accepted Answer

Roasters, equipment suppliers, service providers, green bean importers, and other coffee industry professionals.

Question 10

How do I manage my listings?

Accepted Answer

Use the Vendor Portal to add, edit, and manage your products, respond to enquiries, and track your performance.

Question 11

What products are available?

Accepted Answer

Specialty coffee beans, espresso machines, grinders, brewing equipment, training services, maintenance, and more.

Question 12

Are vendors verified?

Accepted Answer

We review every vendor application to ensure quality and legitimacy across the marketplace.

Question 13

Can I find wholesale suppliers?

Accepted Answer

Yes, many vendors offer wholesale pricing. Select "Wholesale Enquiry" when sending your enquiry.

Question 14

How do I contact CoffeeLink?

Accepted Answer

Visit our Contact page or email hello@coffeelink.com.au.

Question 15

I'm having trouble with my account

Accepted Answer

Email hello@coffeelink.com.au with details and we'll help resolve any issues.

Frequently Asked Questions

Buying on CoffeeLink